Audio Bang & Olufsen Stuck

[Pebbles24]

There is a black 1" x 2" box in the uper left corner of my screen. It apperas to be connected to the audio on my computer. It showed up when computer turned on today. Audio seems to be stuck on constantly turning down & mute button will not dis-engage.  My computer is lightly used so it is not from abuse or misuse. I was thinking this might have to do with a glitch in an update or a driver issue. I did update the driver and it has not solved the issue. Any thoughts?

[A4Apollo]

Hey there! @Pebbles24, Thank you for visiting the HP Support Community! A great place where you can find solutions for your issues with help from the community!

Were there any recent windows update on the PC?

Does the issue persist when you connect a headphone to your PC?

Please share the product number of the PC to assist you better.

Try the steps recommended below.

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek High definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight Realtek Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High definition Audio.
At the prompt to reboot, click Yes.

If the issue still persists try the steps recommended below.

Is the loudness equalization off? If not, please:
Right, click the speaker icon
select 'Playback Devices'. 
Highlight the default device
Click Properties
Click Enhancements tab
Next to 'Loudness Equalization' take out the check mark in the box.
Click Apply
Click OK

Also, uninstall the audio driver from the device manager and update the driver and BIOS using the link below.

You can update drivers on the PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

Have a great day! 🙂

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