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Eighty-Ess
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Message 1 of 4
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Solved!

Audio Breaking Up and Lagging

HP Recommended
HP Pavilion x360 Convertible
Microsoft Windows 10 (64-bit)

Hello,

We bought two identical Pavilion laptops last December 2016. A few months later on, we noticed that when we play video, the sound would suddenly breakup, like getting garbled, and lags. Both units show this same defect. How can we fix this?

 

Kind regards,

AT Suizo

1 ACCEPTED SOLUTION

Accepted Solutions
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 22,298 2,621 3,536
Message 2 of 4
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@Eighty-Ess Welcome to HP Community!

I suggest you try the below steps to resolve the issue:

 

Find HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e96c-e325-11ce-bfc1-08002be10318}\xxxx\PowerSettings

  • where 'xxxx' is one of keys which contains
  • DriverDesc value 'Realtek High Definition Audio'.
  • Note: There may be multiple ones containing PowerSettings,
  • for example 'Nvidia High Definition Audio'.
  • You'll find there three binary values and set them:
  • ConservationIdleTime = ff ff ff ff;
  • IdlePowerState = 00 00 00 00;
  • PerformanceIdleTime = ff ff ff ff.
  • Default values are all 00 00 00 00 which disables power settings,
  • but driver overrides it with 0a 00 00 00
  • which is 10 seconds (0x0a = 10) and is by default in the driver.

 If the issue persists, please follow the suggestions of the HP Guided Troubleshooter:

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

View solution in original post

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3 REPLIES 3
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 22,298 2,621 3,536
Message 2 of 4
Flag Post
HP Recommended

@Eighty-Ess Welcome to HP Community!

I suggest you try the below steps to resolve the issue:

 

Find HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e96c-e325-11ce-bfc1-08002be10318}\xxxx\PowerSettings

  • where 'xxxx' is one of keys which contains
  • DriverDesc value 'Realtek High Definition Audio'.
  • Note: There may be multiple ones containing PowerSettings,
  • for example 'Nvidia High Definition Audio'.
  • You'll find there three binary values and set them:
  • ConservationIdleTime = ff ff ff ff;
  • IdlePowerState = 00 00 00 00;
  • PerformanceIdleTime = ff ff ff ff.
  • Default values are all 00 00 00 00 which disables power settings,
  • but driver overrides it with 0a 00 00 00
  • which is 10 seconds (0x0a = 10) and is by default in the driver.

 If the issue persists, please follow the suggestions of the HP Guided Troubleshooter:

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
Eighty-Ess
Author
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Message 3 of 4
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Hi,

This solution requires me to edit the registry.

I used another solution *you* proposed to another inquirer where all I did was change the driver from "Realtek" to "HD Audio".

For a few days since, the problem has not recurred. I think that worked. The only thing is that it seems the volume has decreased a bit. But perhaps that is just a perception.

Thank you!

 

Blessings!

Eighty-Ess

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 22,298 2,621 3,536
Message 4 of 4
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@Eighty-Ess I'm glad that helps, if you wish to get more sound, you could always connect an external set of speakers to your device,

That said, let me know if you need anything else and I hope you have a good day, ahead.

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No
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