Audio Crackling

[Peekay09]

I have recently started to get crackling whilst using music but also when windows audio beeps etc occur. Please can anyone help?

[zoey7886]

@Peekay09, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Audio Issues on HP Notebook! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you're experiencing crackling sounds from the audio system of your HP Notebook - 17-ca1012na, follow these steps to diagnose and resolve the issue:

Perform Basic Troubleshooting:

Check All Cable Connections:

• Ensure that your audio cables (if applicable) and connections are secure and in good condition.

Examine the Environment:

• Eliminate sources of electromagnetic interference (EMI), such as cell phones, two-way radios, fans, and other electronic devices that can affect audio performance.

Visual Inspection of Hardware:

• Look for physical damage such as broken connectors or any visible wear and tear that may affect audio output.

Update BIOS and Drivers:

Update BIOS:

• Updating the BIOS might fix issues related to incorrect hardware settings. You can find BIOS updates on the HP Support website. Ensure you follow instructions for updating the BIOS carefully.

Update Audio Drivers:

• Ensure you have the latest audio driver installed for your HP Notebook.
• From the taskbar, type Device Manager and select it from the search results.
• Expand the Sound, video and game controllers section.
• Right-click on your audio device and select Update driver.
• Follow the on-screen instructions to download and install the latest driver.

Use HP Hardware Diagnostics and Tools:

1. HP PC Hardware Diagnostics (UEFI):
   • Restart your computer, quickly press esc, and then press F2 to access the diagnostics tool.
   • Select Component Tests and choose Audio. Follow the on-screen instructions to perform an audio diagnostic test.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,