Audio Craking sound

[Atlan31]

Hi,

I note a sudden degradation of sound quality on my HP Spectre X360 - 13 - 4092nf.

On some musique (play with itune or VLS or windows player) or Netflix video I have some Audio Craking sound (metallic, numeric noise type).  

The issue concern the laptop loud speaker but also the audio output. the issue can be hear on external loud speaker also.

The issue does not concern all musique or video, only some musique and video are concerned. The video use same codec and same sound quality recording.When it is present it is really unconfortable. I have play the same music or video on another computer without issue.

What i have already done to solve the issue:

- hard reset --> no effect

- update the driver with last version available on HP site --> no effect

- update the dirver with last version available on Realtek site --> no effect

- update windows --> no effect

- re-install windows --> no effect

- update the bios with last version --> no effect

- perform audio hardware test --> report is: no test availbale for this hardware

- perform windows audio test --> no issue but a warning: using generic driver

- activate/deactivate hardware acceleration --> no effect

- try with several type of external speaker --> same issue

- set PC configuration in economic mode or full performance mode --> same issue / no effect

Some web site explain that there is a compatibility issue between Realtek and Windows 10 and advice to use generic driver from microsoft, but if I try this solution I have a incompatibility issue (code 10), so no possible on HP spectre.

Note: I use this PC to DJing, so this issue is really a problem for me.

thanks in advance

[Echo_Lake]

@Atlan31 
Thank you for posting on HP Forums,

Echo_Lake is at your service.

I understand you are in need of support,

And to help you out, I'm sending out a Private message to assist you with the next course of action.

Please check your Private message icon on the upper right corner of your HP Forums profile

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

[JackShmitt]

Please install Latancymon, and have it run in the background for 10 minutes while you use the computer to check for Latancy issues (http://www.resplendence.com/downloads)

This is most likely has to do with DPC Latancy issues.