• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-09-2019 04:51 PM

HP Recommended
Product: HP Pavilion x360 14-cd1004na
Operating System: Microsoft Windows 10 (64-bit)

My audio on the main speaker keeps cutting out after 10min. It only works after I've restarted my laptop. I've used the HP diagnostic tool, and on the app it fixes the audio, but only on the app. Everywhere else, eg on chrome, spotify etc the audio speaker. will only work after a restart.

1 REPLY 1

‎10-09-2019 05:21 PM - edited ‎10-09-2019 05:21 PM

HP Recommended

@Waz6678 

 

Please download and perform a CLEAN install the following Realtek Audio software/driver

 

   https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98297.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.