Audio Delay and Sleep / Power problems

[charlescm426]

Hello. Briefly, there are 2 issues i've had since i've bought this laptop and i've put in thorough research and effort but had no permanent solutions. I love this laptop and the deal that i bought it for but there are these 2 issues that really ruin the user experience here.

The first issue is that the power / sleep settings literally dont work. This laptop always reverts to sleep mode if you leave the computer inactive for around 2 minutes (i've timed it). it seems to be temporarily resolved by either powering on/off or leaving it plugged in, but those are only temporary solutions. It always reverts back to sleep mode after 2min, regardless of what the power options / advanced settings state. i mean this literally; every setting can say "sleep after 30min" and it will still go into sleep mode after 2min. i've did extensive research and trouble shooting and trial and error, and it truly seems like there's no way around this.

The second issue is even more annoying, if not infuriating at times, and it honestly seems to be just as unresolvable as the fist issue. Simply put, there is a 3-4 second delay in all audio playback. Take note that i almost exclusively use the headphone jack to external speakers. The only time there is no delay is when i have a less than 30 second gap between audio output/playback. if you have around a 30sec gap/rest or longer between playing any audio, then the first 3-4 second of that new-playing audio will be mute. I can watch hours of videos, then i pause for around 30 seconds and when i resume playing the audio is completely mute for the fist 3-4 seconds of playback. Again, i've done extensive research and trials with different audio drivers but none of them resulted in a permanent solution. the best result i've had is to switch from the Realtek audio drive to an old Windows audio driver, and that actually worked for a while but now, after a recent Windows update i am no longer able to use those windows audio drivers.

So, to reiterate... i have no control over my power/ sleep settings, and there is an almost constant few-second audio playback delay. i want to love this laptop and i did at first; great specs at a great price, fits all my needs, and looks good too.... But really... some of the most basic, essential features -audio playback and sleep settings- literally dont work and have never worked (outside of a complicated temporary solution that isn't even available anymore)... i know this isn't any single persons fault, im sure there's just some obscure incompatibility somewhere, but regardless... Using this computer has been a reoccurring inconvenience on a normal day and a true disappointment on a bad day.
All I can say at this point is that I really hope you or tech support or the HP company can resolve this.

Thank you, in advance.

[sandytechy20]

@charlescm426

Welcome to HP forums, I see that you are getting audio issue and sleep issue in the notebook.

As we have limited support boundaries in the support community as of now. In order to resolve the issue we have to elevate the case to next level, I will share you few details through a private message.

Cheers.