Audio Device Not Installed

[Harish14]

I recently was trying to use an android emulator on my PC, but in order to use it, I had to enable Virtualization Technology. I managed to quickly shutdown my PC and use the BIOS to do so. It then requested me to restart the computer. Once the computer was booting up again, I noticed it said that there ws a windows update, so I let the computer do it's thing. However once the notebook was up and running I noticed that it said that there were no audio devices installed.These are the methods I tried:

1) When I went to disable and re-enable the audio device I observed that that entire SECTION in the device manager was nowhere to be seen.

2)When I tried to install the hardware manually (by adding a legacy device), I was hit with an error.

3)Troubleshooting failed to find a problem.

4)I was unable to locate an Intel SST.

I have attatched screenshots of all of these problems. I hope the additional information helps. Thx for the support in advance.

[The_Fossette]

@Harish14

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need the product number of your computer.

Follow the steps in the below article to find the product details.

https://support.hp.com/us-en/document/c03754824

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[Harish14]

Thank you for replying. I have been struggling a bunch without my audio and I am glad to finally see that a Support Agent has replied to my thread. I hope you forgive my ignorance of not entering my product details into the initial post, but here they are:
       

        Product Name: HP ProBook 640 G1
        Product Number: P7FO6UC#ABA 

Once again, thank you so much for your support. 

[The_Fossette]

@Harish14

The support to HP community is limited to consumer notebooks and you have a commercial notebook.

I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!