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11-05-2022 12:58 AM
Windows 11 team has been working with HP and Audio device Vendors to correct audio problems. I noticed the static was apparent in random apps, some websites, etc. Sometimes, only static, other times it was washing into the audio that was playing. Here is what I did to troubleshoot it, and so far, it seems to be working. Your mileage may vary on this, so if you try this and you still have sound problems, go to the audio troubleshooter in Windows 11. Be ready to spend some time in the troubleshooter, as it is very detailed and step by step. Oh yes, and before you try this, make sure you have ALL UPDATES from HP audio drivers and Windows 11. They do update them frequently, so make sure.
1. Reboot computer. Listen for startup sound. If static, then go to Search and type audio. You should see HP Audio Center, and a separate suggestion below that for audio settings (Windows). Stick to HP Audio Center. Launch the app. Once loaded, turn off all HP Enhancements in the Input and Output settings. Close the app and restart the computer. It may take a minute, be patient. Once the system boots, did you hear startup? Was it clear or static? If clear, then check your audio devices to see if they work. If so, then you SHOULD be able to go back to the HP Audio Center and re-enable the Enhancements, then close the app, then restart. Then check your audio devices again. The rest is your call. You MAY want to leave the Enhancements off, but I noticed it kills the loudness features of the audio device.
2. If the HP Audio Center has no effect, then LEAVE THE ENHANCEMENTS OFF! Next, go to audio settings in Windows 11 (You can get there from the HP Audio Center) Then to your speaker, select, then Properties, then find Enhancements, de-select that, apply it and close the Window. Give the computer 20 seconds to re-compile the audio drivers, then restart, then check for audio. Is everything working? Maybe less volume? OK, now repeat the same as before in Windows 11 Audio Settings, just turn Enhancements back on, give it a minute, then restart. Is it still good? If so, then try and re-enable the HP Audio Center, then another restart. Main point to remember is that an audio device driver is like a mini server. Every time you make a change to it, you have to give it time to (1) Populate and (2) Setup devices. This takes some time when you change things. The best way to get the changes to stick is to either turn off the computer then back on (can be tricky with saved memory audio devices) or the restart (I prefer this as it can continue to work in the driver base).
3. Depending on your skill level, you can try the Device Manager in Windows, locate the audio devices, Right Click them and check Windows 11 update from that device. If you do get any updates, please install them and check your device on a restart to see if the audio enhancements still are good. If not, you MAY need to re-do steps above to correct the problems.
I hope you get it working and good luck!
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