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HP Recommended
HP Pavilion x360 Laptop- 14m-dw0023dx
Microsoft Windows 11

Hello, 

 

I hope this finds you well. Currently, no audio device is detected in my sound settings. I have completed all the steps listed here: https://support.microsoft.com/en-us/windows/fix-sound-or-audio-problems-in-windows-73025246-b61c-40f...

This includes reboots, resets, and driver updates to attempt to get my sound working. However, none of them worked

 

The problem is still unresolved. What can I do next to fix my sound and get the system to recognize its own speaker and microphone?

ndrob_0-1694617638358.png

ndrob_1-1694617677610.pngndrob_2-1694617702875.png

ndrob_3-1694617865273.png

 

 

 

 

1 REPLY 1
HP Recommended

Hi @ndrob,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

If your HP Pavilion x360 laptop is not detecting the audio device, you can follow these troubleshooting steps to try and resolve the issue.

 

Check Physical Connections:

  • Ensure that your headphones or speakers are properly connected to the laptop's audio jack.
  • If you are using Bluetooth headphones or speakers, make sure they are paired correctly with your laptop.

Restart Your Laptop:

  • Sometimes, a simple restart can resolve hardware detection issues.

Update Audio Drivers:

  • Outdated or corrupt audio drivers can cause problems. To update them:
    • Right-click on the Start button and select "Device Manager."
    • Expand the "Sound, video and game controllers" section.
    • Right-click on your audio device and select "Update driver."
    • Follow the on-screen instructions to update the driver.

Check for Disabled Audio Device:

  • Sometimes, the audio device may be disabled. To enable it:
    • Right-click on the speaker icon in the taskbar and select "Open Sound settings."
    • Under the "Output" section, click on the device you want to use and select "Device properties."
    • Ensure that the device status is set to "Enabled."

Run Windows Troubleshooter:

  • Windows has built-in troubleshooters that can help identify and fix common hardware problems. Run the "Playing Audio" troubleshooter:
    • Go to "Settings" > "Update & Security" > "Troubleshoot."
    • Select "Playing Audio" and follow the prompts.

Check Audio Services:

  • Make sure that Windows audio services are running:
    • Press Win + R to open the Run dialog.
    • Type "services.msc" and press Enter.
    • Locate and double-click on "Windows Audio."
    • Set the startup type to "Automatic" and click "Start" if the service is stopped.
    • Click "Apply" and then "OK."

Check for Windows Updates:

  • Sometimes, Windows updates include fixes for hardware issues. Make sure your operating system is up to date.

Check for Hardware Issues:

  • If none of the above steps work, it's possible that there is a hardware problem with your audio device. 

Restore System to a Previous State (if applicable):

  • If the issue started after a recent software change or update, you can try restoring your system to a point when the audio was working correctly. To do this, search for "System Restore" in the Start menu and follow the on-screen instructions.

Reinstall Audio Drivers (if necessary):

  • If updating the drivers didn't work, you can try uninstalling and reinstalling them:
    • In Device Manager, right-click on the audio device and select "Uninstall device."
    • After uninstalling, restart your laptop, and Windows should automatically reinstall the drivers. If it doesn't, you can download the latest drivers from the HP support website and install them manually.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

I am an HP Employee.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.