Audio Driver Bug

[hytsai]

I just realized that if I had my headphones already plugged in after laptop restart, the audio quality (3.5mm jack) is the usual good standard.

But as soon as I unplug and replug in my headphones (audio output switching between speaker and headphones), the audio quality from the 3.5mm jack becomes terrible with no bass and hollow sounding.

I have all the latest windows and drivers up to date.

I'm thinking theres a bug in audio output switching.

[praveenbv]

Hi@hytsai,

Thanks for engaging in the HP support community! This is a wonderful location to converse with the community, get assistance and find tips!

I reviewed your post and I understand that you are facing issues with the audio on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps.

Run Audio Troubleshooter

  - Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.

  - Click on "Playing Audio".

  - Follow the on-screen instructions.

If you continue facing the issue, then uninstall the audio driver from the device manager and then download and install it from the below link.

https://support.hp.com/in-en/drivers

Here is how it is done.

1. Type "Device Manager" into the search field to open the device manager console.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

[hytsai]

Thanks for trying to help but I've tried your suggestions and every other audio troubleshooting methods.

I even resetted my PC a few times and it's the same.