09-15-2019 06:12 AM
my Compaq Presario V3000 notebook Sound totally failed after i the Window 10 Home 64 Bit auto update... i try many ways to solve it... but totally didn't work out... :"(
09-18-2019 11:37 AM
@louys_k78, Welcome to the HP Support Community!
Are you using external speakers or internal speakers?
Have you tried using a headphone and check?
For now, let us try these steps:
Install updates using HP Support Assistant
- In the search box, type and open HP Support Assistant.
- Check for updates.
- If the updates are available, click on install and restart the computer.
Note: If you do not have HP Support Assistant installed, Click here to download the same.
Also, check for any pending Windows update.
Run the Audio Check in HP Support Assistant
Refer to step 2 from this document. If the issue persists, you may also use Windows troubleshooter.
Let me know how this goes.
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