Audio Drivers for HP envy beats audio

[abstralopitecus]

I'm trying to install the drivers of the HP envy touchsmart audio, that it is a beats audio technology.

When I downloaded the file from hp drivers page it gives me this error:

the hardware detected is not supported by this idt software package 

Can you please send me the proper file?

Thanks in advance.

[GBL84 · Accepted solution]

Dear Customer,

Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

You can access this link, and update new drivers: HP Customer Support - Software and Driver Downloads 

 When done, hold down the Windows key and press R
Into the Run window, type devmgmt.msc and hit enter.

 In Device Manager, expand Sound, Video and Game Controllers.  Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall and restart.

When windows has reloaded, open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook and let windows fully load.

Hope this helps, for any further queries reply to the post and feel free to join us again

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Thank You,

GBL84

I am not an HP Employee

[blitz1272]

Thanks a lot, It worked perfectly.