Audio Drop out

[lylesj]

When I pull the plug from the headphone jack, and re-plug it in, the audio dos not play through the headphones.

It's probably a driver issue, if so then please point me to the correct driver for my system.

[Nal_NR]

Hi @lylesj,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I recommend you test the headphone jack with a different headphone and check. Sometimes the pin on the headphones will not connect inside the headphone jack correctly and it might cause an issue.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[lylesj]

I did that and the same issue happened, the machine stops routing the audio to the Windows Audio device. I have to switch to ASIO and then back to the windows audio device and then everything works fine.

[Nal_NR]

Hi @lylesj ,

Thank you for performing the recommended steps, I see that it has not helped. 

Check those headphones with an alternate device such as a Smartphone, laptop, etc... 

If they work on the alternate device, check if the Headphones are enabled as a playback device. 

• To do this, please see the steps below: 
• Click the Start Pearl and then type Sound in the Start Search Box. 
• Select Change Sound Card Settings in the Start Menu Options. 
• Next, under the Playback Tab, right click and select Show Hidden Devices and Show Disconnected    Devices if available. 
• Select Headphones and enable 
• To Increase the volume on your headphone: 
   

Method 1 

• Right-click the volume icon in the notification area. 
• Click Open Volume Mixer and increase the volume for Headphones. 
   

Method 2 

• Right-click the volume icon in the notification area. 
• Go to Playback devices and right click Headphones under Playback. 
• Go to Properties and set the volume to the maximum under Levels tab. 
• Click Apply and OK. 

If you have already tried these steps and still having issues, then the unit might need service for hardware issue. 

Let me know. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[lylesj]

I did all that. The problem seems to be the audio drive for the machine. I think I have the wrong driver.

I need the drivers for

PSCLEU-04T011

[Nal_NR]

Hi @lylesj,

To be able to answer you effectively, we need some information.

May I have the exact name and product number/Serial number of the unit? Do not share any of your personal information such as serial, phone number, email ID, etc.

[lylesj]

17z-ca200

5CG0504NJ1

[Nal_NR]

Hi @lylesj ,

You may refer to this link and see if that helps. 

If this does not help, I recommend you contact phone support.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[lylesj]

Thanks

Are you familiar with windows 7 activation?

I chose the properties for he internal hard drive and where the text should say "Windows is Activated" there is nothing there. No messages of any kind including the annoying "22 days until . . "

Does this mean that my copy is still activated?