cancel
Showing results for 
Search instead for 
Did you mean: 
MarkStrobel33
Level 1
11 8 0 0
Message 1 of 9
355
Flag Post

Audio Enhancements in HP Audio Controls Does not work

HP Recommended
HP Audio Controls app
Microsoft Windows 10 (64-bit)

The audio enhancements on HP Audio Controls is grayed out.  The audio enhancement tab appears to be missing from my computer.   This was the first time I checked for audio enhancements on this computer.  So, I don't know if I ever had audio enhancements on this computer.  I installed the latest update to the audio driver.  I don't know if this is a Microsoft or an HP issue.  How can I install this feature on my computer so that I can enable this feature in HP Audio Controls?  Thanks.

8 REPLIES 8
KrazyToad
Retired
Retired
22,744 21,947 1,371 1,398
Message 2 of 9
Flag Post
HP Recommended

@MarkStrobel33

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please provide me with the product model or the product number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
MarkStrobel33
Author
Level 1
11 8 0 0
Message 3 of 9
Flag Post
HP Recommended

Thank you for your response.  Are you wanting the product number of my computer or the HP Audio Controls?  My computer's product number is 1TJ81UA#ABA.  I don't know if or where the number is for the HP Audio Controls.

Was this reply helpful? Yes No
KrazyToad
Retired
Retired
22,744 21,947 1,371 1,398
Message 4 of 9
Flag Post
HP Recommended

@MarkStrobel33

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
MarkStrobel33
Author
Level 1
11 8 0 0
Message 5 of 9
Flag Post
HP Recommended

I run the HP Support Assistant once a week and there hasn't been any updates to the HP Audio Controls.  Do you have any other recommendations?  Thanks.

Was this reply helpful? Yes No
praveen196
HP Support Agent
HP Support Agent
10,488 10,484 476 754
Message 6 of 9
Flag Post
HP Recommended

@MarkStrobel33

 

I understand your concerns.

 

Please uninstall the audio drivers and update the chipset drivers. Then restart the computer. Reinstall the audio drivers.

 

Also, update the BIOS.

 

Please click the below link to download the drivers.

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-bs000-laptop-pc/15551412/model/17850885

 

Have a nice day!!

Was this reply helpful? Yes No
MarkStrobel33
Author
Level 1
11 8 0 0
Message 7 of 9
Flag Post
HP Recommended

Given the model number of my HP laptop, are the audio enhancements compatible on my computer?  If so, is not having audio enhancements on my computer an HP or a Microsoft issue?  Thanks.

Was this reply helpful? Yes No
praveen196
HP Support Agent
HP Support Agent
10,488 10,484 476 754
Message 8 of 9
Flag Post
HP Recommended

@MarkStrobel33

 

I understand your concerns.

 

There may be an issue with drivers. Have you tried the previous post troubleshooting steps?

 

If the issue still persists, please perform the system reset.

 

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

  • If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

  • If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

Have a nice day!!

 

 

Was this reply helpful? Yes No
MarkStrobel33
Author
Level 1
11 8 0 0
Message 9 of 9
Flag Post
HP Recommended

Last week, I updated the audio driver, restarted the computer, but the audio enhancements still were not installed.  Outside of updating the drivers, I am very leary tampering with the audio driver.  A while back, I installed an update from the HP assistant.  After restarting my computer, the audio was gone.  I needed to chat with a tech support on the HP assistant app just to restore the audio.  Since chat support has now expired, I can't get immediate help if something happens to the audio.

 

Currently, the audio is fine.  Outside of not having audio enhancements installed, my computer works and operates fine.  It would be silly for me to reset my computer for the sake of installing audio enhancements.  Also, there is no guarantee that this would resolve the problem anyway.  So, unless there is a less intrusive way to install the audio enhancements, I would just leave well enough alone.  It is strange however that audio enhancements are not already installed on my computer especially if my computer is compatible.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation