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‎01-02-2023 10:18 AM - edited ‎01-02-2023 02:11 PM

HP Recommended
Product: HP Laptop - 15-dw2048nr

Hello, 

This is an HP Laptop - 15-dw....... that I received in 2020 for school as a gift from my aunt. 

In  July 2021 my laptop went black in the middle of class (I'm in a Master's Program) and so I bought another laptop ASAP and left this one alone. 

 

Now it's 1/2/2023 and I am checking the laptop and everything is back except the sound.

 

Long story short

→This laptop works again; I checked the HP Support Assistant and it says under AUDIO DEVICE INFORMATION that No speakers are found and No microphones phone (Hardware Problem detected).

→I already have been going to HP Support and it keeps redirecting me to this HP Community.

 

Does that mean that I need to download something to fix it? 

Please and thank you if you can help me with this issue. Most of my saved information is on this laptop. 

 

↓This is what is shown: ↓

acolunga3_0-1672679776895.png

 

 

acolunga3
Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-02-2023 06:49 PM - edited ‎01-02-2023 06:51 PM

HP Recommended

I was able to get the audio resolved! 

After 3 days I was able to get someone from HP to assist me through the HP Support Assistant Virtual Assistant. 

All I have to say is that the HP Support team is amazing and quick. 

I am so happy (^ . ^)

 

It was my Intel (R) Smart Sound Technology (Intel (R) SST) OED that was an issue and the Intel High Definition Audio. 

 

acolunga3

View solution in original post

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1 REPLY 1

‎01-02-2023 06:49 PM - edited ‎01-02-2023 06:51 PM

HP Recommended

I was able to get the audio resolved! 

After 3 days I was able to get someone from HP to assist me through the HP Support Assistant Virtual Assistant. 

All I have to say is that the HP Support team is amazing and quick. 

I am so happy (^ . ^)

 

It was my Intel (R) Smart Sound Technology (Intel (R) SST) OED that was an issue and the Intel High Definition Audio. 

 

acolunga3
Was this reply helpful? Yes No
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