Audio Hdmi

[Mirko95]

I installed Windows 10 creators update and now I no longer feel the Hdmi audio. You see it only if he hears but does not. In fact I think I miss you just the driver. Before everything was going perfectly.

[Rainbow23]

@Mirko95,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to hear the audio from the HDMI cable after you installed windows 10 creators update.

This issue could occur if the drivers are not updated.

Let's go through a few steps to troubleshoot this issue.

And here's the step by step guide for you in the link: Troubleshooting HDMI Display and Sound Issues (Windows 10, 8, 7)

If the issue persists, then you may update the audio drivers from the link: IDT High-Definition (HD) Audio Driver

Let me know how this works.
 

You have a good day ahead.
 

[cypowell]

Given that the driver is from 2013 - it does NOT work; I even had a Microsoft tech spend over an hour trying to sort the problem by re-installing the driver and it does NOT work - time for an updat, urgently I believe!

[Chimney_83]

Greetings @cypowell, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are looking for a driver for your computer, is that right?

Glad to help. 

May I know the product number fo your computer? Click here. Please do not share the serial number of your computer. 

Recommend you run HP Support Assistant to update the drivers on your computer automatically. Click here to know more. 

Let me know if this helped. 

[cypowell]

The Notebook is an Envy17, Product Number - JOC1GEA#ABU

And I have tried updating the drivers using support assistant - to no avail!

[Mirko95]

Il mio Pc è un Hp Envy J010 el

[Chimney_83]

Thanks for the reply and updating all the drivers using HPSA. I unable to pull up any product with the product number shared by you. If you open HP Support Assistant on your computer, the product number will be displayed in HPSA. Please do not share the serial number of your computer. 

For troubleshooting steps please refer to this HP Article. 

Keep me posted. 

[kevin-t · Accepted solution]

@Mirko95

  Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.
 

German: HP Kundenforum
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Chinese: 惠普个人客户支持论坛
Korean: HP 지식커뮤니티

Thank you for your understanding

[Mirko95]

D9X60EA#ABZ

[Mirko95]

I installed Windows 10 creators update and now I no longer feel the Hdmi audio. You see it only if he hears but does not. In fact I think I miss you just the driver. Before everything was going perfectly.