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Audio Input Issues

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HP Envy x360
Microsoft Windows 10 (64-bit)



I have an issue with an external microphone & my laptop (HP Envy x360) that I would like help with please?


I connect this mic to my laptop using an adaptor via the headphone jack. However, when it is connected, my laptop does not register there is any other audio input apart from the laptops own internal microphone.


From what I have read on another Support chat, of someone with the same problem; they were told that sometimes (50/50 chance) that using a microphone splitter may work.

Another person stated that the audio input for this device is only recognised if the mic is part of a headset/earphones). I need a better microphone than this in order to pick up audio from very large lecture theatres.


Are there any other options I have not considered which I could try, or do you have any other possible solutions? I wondered whether a microphone which uses Bluetooth might be able to register on my laptop, and if I could get a microphone that did this & was sensitive enough for my needs, whether that would solve the problem?


Thanks so much for your help!


HP Support Agent
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Hi @JadeB03,


I'd like to help.


What is the type of cable your using?

Have you tried connecting it to other devices?


Meanwhile, Find and install updates for your computer with Windows 10.

  1. In Windows, search for and open Windows Update settings.

  2. Click Check for updates.

    If there are any available updates, they begin installing automatically.

  3. After the updates install, restart your computer, if necessary.

Use HP Support Assistant to automatically install computer updates, such as updated drivers, system updates, and useful utilities.

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

  6. Perform any other update management actions as needed.

    • Postpone an update: Click Remind me, and then select a time preference.

    • Delete an available update: Click the Delete icon  to remove the update from the list and record it in the action log.

    • Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.

Refer to -How to Download, Install, and Use HP Support Assistant (Windows) 


Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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