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‎07-25-2022 02:06 PM

HP Recommended
Product: HP Spectre Folio - 13-ak0013dx

I have HP Spectre Folio, but the audio is not working, and I have reinstalled the drivers several times but no chance, this laptop is very thin when I went to laptop repair shop, they said that it is thin we can not open or check it.  Also, the touch is not working as well.

The audio is working fine with headphone, but with headphone it is not working at all, need your support and advice?

 

FROZ_0-1658779572920.jpeg

 

1 person had the same question
2 REPLIES 2

‎07-25-2022 04:17 PM

HP Recommended

Hello @FROZ 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

? HP warranty valid -> Contact HP Support

 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.50 Rev.A8.1 MBApr 15, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

 

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2) Reboot

(3) Install/Update

Use Intel Driver & Support Assistant (Intel® DSA)

https://www.intel.com/content/www/us/en/support/detect.html

 

(4) Reboot and test again ... 

1 person found this reply helpful
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‎08-02-2022 06:13 AM

HP Recommended

Hello @FROZ please report your results

Was this reply helpful? Yes No
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