Audio Issues with Speakers for HP OMEN Laptop - 15-en0023dx

[bblaso17]

Ok, thank you. I will be working through each of these steps. Here are the results from the first couple that I have so far, the Scan Now and Windows Diagnostic steps.

[ub6424]

Hello @bblaso17 

Please run Windows Updates

What You Need to Know About Windows Update on Windows 10

[bblaso17]

Ok. I ran Windows Updates this morning and tested again with Spotify. The sound is still good for a little while and then turns garbled again. I have attached an image of the optional updates available to me. Should I install those as well? Also, do you want me to still try the other steps you had provided before, after the scan now and other step that I sent you the screenshots of? I ask because I did not yet get to try everything that was included in that message. Thank you again.

[bblaso17]

Here are the results from some of those other steps. And sorry, I saw where you said before about running the optional updates too, including any driver ones, so I may be trying those too when I am able.

[bblaso17]

The optional updates have been done, but the issue is unfortunately the same. There is now another optional update for a preview though. Do you think that should be run? See below.

[ub6424]

Hello @bblaso17 

(1) Start Windows <device manager>

- Right click and uninstall devices

(2) Restart Windows

(3) Test <audio>

(4) Please report back

[bblaso17]

I have uninstalled the underlined devices as you mentioned and restarted Windows. However, now there is no sound from the speakers and no audio device available to select that allows the speakers to be used. That is, unless I am missing or am unaware of a way to get them back without reinstalling those items in the Device Manager. Let me know. Right now, in this current configuration, the sound will only work through headphones, far as I know. Thank you!

[bblaso17]

Further update: I performed a "Scan for hardware changes" task once the underlined devices were missing from Device Manager after restart, and that placed the devices back in the list. It also made the speakers selectable again, and allowed them to come back on. However, the problem is unfortunately still the same. Thanks again.

[ub6424]

Hello @bblaso17 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Start Windows <device manager>

- Right click and uninstall devices with "attempt to remove driver" ticked !

(3) Start HP Support Assistant

- Run "fix audio issue diagnostic"

(4) Please report back

[bblaso17]

Hello again! Sorry for the delay. With Christmas and all, I had a lot going on, so I didn't get to try the latest steps until now. I have completed them and attached the results. The HP Support Tool ended up reinstalling the driver after it had been successfully removed, and thankfully that seems to have corrected the problem. I just performed a test with watching FuboTV for about 30-45min, and the issue never presented itself again. I will keep testing again and with more apps as I get time, but hopefully we have seen the last of the issue. Thank you again for all your assistance! Do you have any idea what could cause the driver to have undergone such a bad change, if that was the issue, as it seems?