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‎02-03-2024 02:49 AM

HP Recommended

I have had the same issue as Audio-Issues-with-Speakers-for-HP-OMEN-Laptop-15-en0023dx/td-p/8554082  and I am testing the procedure listed but with an additional step:

 

My operative system is Windows 11 Home, version 23H2 compilation 22631.3085

My windows has all the updates available, even the optional ones.

-I updated the Bios to F.22 Rev.A ( December 11th 2023)

-I installed Realtek High-Definition (HD) Audio Driver 6.0.9159.1 Rev.C 40.1 MB Apr 23, 2021

-I checked the windows integrity as user UB6424 mentioned:

Open cmd.exe (right click) as administrator and execute:
sfc /scannow

msdt.exe /id WindowsUpdateDiagnostic

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

 

Start Windows <device manager>

- Right click and uninstall devices with "attempt to remove driver" ticked!

XavierCR85_0-1706949814125.png

XavierCR85_1-1706949814301.png

- Restart Windows

 -Use the HP Support Tool to check the audio and/or reinstall automatically the drivers.

The previous procedure only worked until the computer was rebooted.

 

Choose sound configuration, double click in Speakers (Realtek (R) Audio)

XavierCR85_2-1706950671044.png

 

Click in General/ Realtek (R) Audio/ Properties

In Realtek (R) Audio Properties/ Controller click in revert to previous controller.

The next screenshots show the final configuration for the controller. The version is 10.0.22621.2506 from 19/10/2023

XavierCR85_0-1706952805651.png

XavierCR85_1-1706952855428.png

Restart

 

 

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