Audio Not Working Issue (Orange Mute Light Locked)

[WesleyB82]

Hello All,

I have an HP Pavilion 15-cs0xxx and i have an audio issue that i have not been able to solve as of yet. My orange mute light is constant and does not go off. My audio is not completely gone; my Audio Interface which plugs in via USB works just fine. However my aux input and my speakers are not working for the most part. If i plug headphones in and turn all the volumes completely up, i can faintly hear music playing.

What have i done? Followed every instruction on the internet that i could find. Done the windows Audio check, and the HP Audio stuff. Updated drivers, several times. I think i may have updated the BIOS but not rolled it back yet. I do not want to have to restore to an earlier date again, but dont think i have tried when it was working as i can't remember exactly when it was still working properly. (Been several months)

Im not computer illiterate, as I have my A+ certifications and spent many years working in communications in the military. But i dont remember everything, nor know everything. Any help would be greatly appreciated.

[The_Fossette]

@WesleyB82,

Welcome to the HP Support Community!

I reviewed your post and I understand that the audio is not working on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you install all the Windows updates and check if it helps.

Here is how it is done.

1. Select Start  > Settings  > Update & Security  > Windows Update   > Check for updates.
2. Do one of the following:
   • If the status says "You're up to date, go to the next tip. 
   • If the status says "Updates are available," select Install now. 
3.  Select the updates you want to install, then select Install.
4.  Restart your PC and see if your sound is working properly.

If you continue facing the issue, then follow the below steps.

Check to make sure your audio devices aren't muted and haven't been disabled.

1. Right-click the Speakers icon  on the taskbar, and then select Open Volume mixer.
2. You’ll see a set of volume controls for your devices. Make sure none of them are muted. If any of them are muted, you’ll see a red circle with a line through it next to the volume control. In that case, select the volume control to unmute. 
3. Check your device properties to make sure that your devices have not been disabled by mistake. Select Start  > Settings  > System  > Sound .
4. Select your audio device, and then select Device properties. Be sure to select Device properties for both the output and input devices.  
5. Make sure the Disable check box is cleared for the output and input devices.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[WesleyB82]

This was probably the first things i did months ago. I have now reset my hp and still the problem persists.

[The_Fossette]

@WesleyB82,

I recommend you follow the below steps and check if it helps.

The audio troubleshooter might be able to fix audio problems automatically.

To run the troubleshooter

1. In the search box on the taskbar, type audio troubleshooter, select Fix and find problems with playing sound from the results, then select Next.
2. Select the device you want to troubleshoot and then continue through the troubleshooter. 

You can also launch the troubleshooter from audio Settings. Select Start  > Settings > System  > Sound  > Troubleshoot.

If running the troubleshooter doesn't help, continue to the next tip.

To update your audio driver automatically

1. In the search box on the taskbar, type device manager, then select it from the results.
2. Select the arrow next to Sound, video and game controllers to expand it.
3. Right-click the listing for your sound card or audio device, such as headphones or speakers, select Update driver, then select Search automatically for updated driver software. Follow the instructions to complete the update.

If Windows doesn't find a new driver, look for one on the device manufacturer's website and follow those instructions. If that doesn't work, try uninstalling your audio driver.

To uninstall your audio driver

1. In the search box on the taskbar, type device manager, then select it from the results.
2. Select the arrow next to Sound, video and game controllers to expand it.
3. Right-click the listing for your sound card or audio device, select Uninstall device, select the Delete the driver software for this device check box, and then select Uninstall.
4. Restart your PC.
   • Note: Be sure to save documents and any other current work before you restart.
   • This restart will automatically prompt your PC to reinstall your audio driver.
   • To restart, select Start  > Power  > Restart .

If those options didn’t work, try using the generic audio driver that comes with Windows.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!