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‎08-13-2019 03:12 PM

HP Recommended
Product: Hp envy x360
Operating System: Microsoft Windows 10 (64-bit)

After the last automatic update my audio stopped working, originally (after update) it couldn't even find an output deviuce. I've downloaded the real tek driver but still no sound and the Bang Olufsen audio setting are gone 

1 person had the same question
6 REPLIES 6

‎08-13-2019 03:59 PM

HP Recommended

@jack9282 

 

What is your Hp envy x360  ?  Please use the following instructions to find out the model/product of your machine:


    https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎08-13-2019 05:22 PM

HP Recommended

HP ENVY x360 Convertible 15m-cn0xxx

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‎08-13-2019 05:33 PM

HP Recommended
@jack9282 wrote:

HP ENVY x360 Convertible 15m-cn0xxx

@jack9282 

 

Well, you did not work out its model/product xxx can be 000 to 999 and 2 or more characters after that for example HP ENVY x360 - 15m-cn0012dx as shown

 

     https://support.hp.com/au-en/document/c06017672

 

Anyway, please download and perform a CLEAN install the following Realtek Audio software

 

   https://ftp.hp.com/pub/softpaq/sp95501-96000/sp95513.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎08-13-2019 05:38 PM

HP Recommended

HP ENVY x360 - 15-cn0850nz0

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‎08-13-2019 05:55 PM

HP Recommended
@jack9282 wrote:

HP ENVY x360 - 15-cn0850nz0

@jack9282 

 

Its specs

 

  https://support.hp.com/au-en/document/c06043005

 

Please use same software/audio driver as mentioned on my previous reply.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎08-15-2019 07:56 AM

HP Recommended

So that link didn't gave me an error that it didn't work with my operating service but I found a fix.

I needed to use the "windows update setting" to update multiple settings one was the Realtek driver. For some reason these settings don't update automatically. 

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