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‎07-28-2022 02:02 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Good day,
Please, I'm having a challenge with my HP pavilion 15 Audio (Windows10); i just re-installed the windows due to bad sectors that could not be fixed.
i have tried some drivers but to no avail as the exception prompts " Audio Output driver not found"

I would appreciate your kind assistance in regards.
Thank you.

1 person had the same question
1 REPLY 1

‎07-28-2022 05:24 AM - edited ‎07-28-2022 05:25 AM

HP Recommended

Assuming the Windows 10 install media did good with most other devices, look in Device Manager to see what might have been missed.  Any item with a question mark or other symbol, will show the general device that has not had drivers installed.  Further investigation into the item with no drivers can reveal the Hardware ID, which will be needed to find the device drivers.

If you did not use the HP Cloud Recovery tool to reinstall Windows, or it is not available for the model under consideration, then that is the way to find any drivers that Windows missed.

If you need further help on how to find the Hardware ID for any missing devices, I am glad to walk you through that procedure.  Please attach a screenshot of the Device Manager screen.

 


I'm not an HP employee.
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