cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
LiamPark
New member
1 0 0 0
Message 1 of 5
704
Flag Post

Solved!

Audio Problems; "Sound, video and game controllers" disappeared and audio drivers not working

HP Recommended
LAPTOP-K0CQG383
Microsoft Windows 10 (64-bit)

Hello!

 

Yesterday my HP Support Assistant showed that there were some recommended updates as well as audio drivers updates. I updated them and restarted my laptop. Since then the audio has stopped working and that red X appeared on the audio icon.
I've tried manually installing several drivers, tried uninstalling the drivers that weren't working and also tried using the troubleshooter to fix the problem, but none of those seemed to fix the problem. I'm afraid I might have done a mistake by installing and uninstalling so many drivers but I don't know how to fix it. Also, in one my attempts to solve this problem I ended up uninstalling the audio driver that was located under the "Sound, video and game controllers" to see if the laptop would detect that there was no driver and would solve it but it didn't work.
Now, my laptop is still with no sound (the red X on the audio icon) and also the "Sound, video and game controllers" disappeared from the Device Manager.

 

I would love if someone helped me with this big problem.

 

Thank you very much!

1 ACCEPTED SOLUTION

Accepted Solutions
REO51ST
Level 16
25,082 14,071 3,568 5,856
Message 2 of 5
Flag Post
HP Recommended
Was this reply helpful? Yes No
4 REPLIES 4
REO51ST
Level 16
25,082 14,071 3,568 5,856
Message 2 of 5
Flag Post
HP Recommended
Was this reply helpful? Yes No
REO51ST
Level 16
25,082 14,071 3,568 5,856
Message 3 of 5
Flag Post
HP Recommended

@LiamPark

 

Please mark my post Accept as Solution if it solved your problem.

 

REO

Was this reply helpful? Yes No
BFTAFF
New member
2 2 0 0
Message 4 of 5
Flag Post
HP Recommended

I have the exact same issue and made the exact same attempts at fixing with no luck. However, my model is: HP Laptop 15-bs0xx / 1WP51UA#ABA

 

Thanks!

BT

Was this reply helpful? Yes No
BFTAFF
New member
2 2 0 0
Message 5 of 5
Flag Post
HP Recommended

Link above worked great! Mine is fixed!

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation