Audio Problems

[AllisonTroskie]

Hello, I have just purchased an HP Evo laptop, when using my audio for a zoom call, I canhear the people in the meeting, but they can't hear me, please help

[Raj_05]

Hi @AllisonTroskie,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like the issue might be with your microphone settings. Here's a checklist to help you resolve the problem.

Check Your Microphone Settings in Zoom

• Open the Zoom app and click on your profile picture (top-right corner).
• Go to Settings.
• Under Audio, make sure the correct microphone is selected in the Microphone dropdown.
• You can test your microphone by clicking Test Mic in this section to see if it's working.

Check Your Laptop’s Microphone Settings

• Right-click the speaker icon in the taskbar and select Sounds.
• Go to the Recording tab.
• Make sure your microphone is set as the default device and that it is enabled.
• Speak into your microphone to check if the input levels respond. If you don’t see your microphone or it's disabled, right-click on an empty space and select Show Disabled Devices to enable it.

Adjust Microphone Permissions

• Go to Settings > Privacy > Microphone.
• Make sure Allow apps to access your microphone is turned on.
• Scroll down and ensure that Zoom has permission to access your microphone.

Check Physical Connection

• If you’re using an external microphone or headset, ensure it is properly plugged in or connected wirelessly.

Update Audio Drivers

• Visit the Device Manager (right-click the Start button and select Device Manager).
• Expand the Audio inputs and outputs section.
• Right-click on your microphone and select Update driver.
• Select Search automatically for updated driver software.

After completing these steps, test your audio again on Zoom.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support