Audio Problems

[Annielira]

Hi, 

I have an HP Envy 72BH1H7P Laptop, and for quite a while, the audio system has been experiencing a problem, so I no longer hear sound. I then have to restart, and if that doesn't work, I have to perform a fix. Until now, I have been able to get it up again, but that shouldn't be the case, should it?

Has anyone experienced the same issues, and is there a permanent solution that can be implemented without requiring multiple fixes? 

Thanks for your help. 

Annie

[Garp_senchau]

@Annielira, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check Sound Settings

Right-click the speaker icon in the bottom right.

Select Open Sound Settings and make sure the correct device (speakers or headphones) is selected.

Update Audio Drivers

Right-click the Start button and select Device Manager.

Find Sound, video, and game controllers and right-click on your audio device.

Click Update Driver and select Search automatically for updated driver software.

Check for Windows Updates

Go to Settings > Update & Security > Windows Update.

Make sure your system is up to date.

Run Audio Troubleshooter

Right-click the speaker icon and select Troubleshoot sound problems.

Let it find and fix any issues.

Also, you may refer to this guide: HP PCs - No sound from speakers | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Annielira]

@Garp_senchau

Hi, 

Thank you very much for your answer. I went through all the steps, updated the driver and also the system. All is updated, but the sound problem troubleshooting could not solve the issue. It asked me if I heard the beep, which I didn't. It then asked me to send the diagnostic details, which I did and explained the issue again.  

Is there anything else you can recommend I try, or do you think there is something broken? 

Kind regards

Annie

[Annielira]

@Garp_senchau

Additionally, I reran the manual quick fix. It shows no issues, but I still hear no sound when I press the Test Audio button. Then I press 'I still hear no sound,' and after that, it works. But only until tomorrow, and then it starts again, and I have to do the same quick fix over and over again. That shouldn't have to do this daily, should I? 

I have copied the details below. 

Thanks for your help, 

Kind regards

Annie

 

[zoey7886]

@Annielira, Thank you for sharing those screenshots — and I completely understand how frustrating it must be to wake up to silence on your laptop every day.

From what you've described — especially that sound only returns after manually running the fix — it sounds like the system's audio service or driver initialization is getting disrupted during startup. Even though the diagnostics say “No Issues Found,” something behind the scenes clearly isn't behaving as it should.

Let’s try one change that may help make this fix stick:

Disable Audio Driver Power Saving (Realtek)

Sometimes, Windows puts the audio driver to sleep too aggressively:

Press Win + X and select Device Manager.

Expand Sound, video and game controllers, right-click Realtek Audio, then click Properties.

Go to the Power Management tab (if available), and uncheck “Allow the computer to turn off this device to save power.”

Click OK and restart.

Set Startup Type to Automatic (Audio Services)

Press Win + R, type services.msc and hit Enter.

Scroll to Windows Audio.

Double-click it. Make sure Startup type is set to Automatic.

Do the same for Windows Audio Endpoint Builder.

Restart your PC.

If you’ve already done these, or nothing changes, this might point to a deeper glitch in the Realtek driver config or registry entries. At that stage, a clean reinstall of the audio driver using HP official driver from the HP support site could help clear out any lurking conflict.

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,