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‎10-27-2024 04:13 PM - edited ‎11-05-2024 10:46 AM

HP Recommended

I’ve been experiencing some audio quality issues on my HP laptop, particularly with distorted sound during playback and video calls. I've tried adjusting the audio settings and updating the drivers, but the problem persists.

Has anyone else encountered similar issues? What steps did you take to resolve them? For further information click here.

Thanks for your help!

Category:
1 REPLY 1

‎10-27-2024 04:19 PM

HP Recommended

@Samuel6709 

 

What is your machine ? Please try a clean install Audio driver


1. Download https://ftp.hp.com/pub/softpaq/sp131501-132000/sp131797.exe

                    and save on your computer
2. Use Device Manager to uninstall audio driver (if any),
3. Reboot machine,
4. Install downloaded file above,
5. Reboot machine.

Hope this helps.


Regards

BH
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