Audio Renderer Error when watching youtube

[dswhite]

When watching youtube, I get an error "Audio Renderer Error - Please Restart Your Computer".  This happens seemingly at random times.  Would like to re-install audio drivers to see if that helps; however it is not obvious how to do that.  Any other ideas?

[Echo_Lake]

@dswhite

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that you're experiencing an error while watching youtube,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Have you tried playing video from a USB flash drive or internally stored files?
• When was the last time it worked fine?
• Did this happen after a recent window or software update?
• Have you tried playing video from a different website? 

Keep me posted for further assistance.

[dswhite]

Hi...it essentially started as soon as I took the laptop out of the box.  It appears that it seems to only happen when the headphones are plugged in.  I have tried two different sets of headphones and the issue occurs when using both.  Any help is appreciated.  Note that I went into the hardware device list and installed the audio driver again.  This did not fix the issue.

[Echo_Lake]

@dswhite

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. And to help you out, I'm sending out a Private message to assist you with the next course of action.Please check your Private message icon on the upper right corner of your HP Forums profile

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage