Audio Sounds falters/ is broken - CONEXANT DRIVER AND INTEL SMART AUDIO

[EE_1970]

I have a problem with my sound card drivers or something else which I could not figure out. Audio Sounds falters/ is broken. Every few seconds there is glitch/flaw when i play music ( youtube, spotify, windows sounds, everything).

1) Updated biosI Q71 Ver. 01.04.05

2) I had uninstalled driver, restarted computer and installed latest conexant & intel driver.

3) I have formatted the whole operating system directly using windows 10 usb (1809). And updated all the drivers including chipset and audio but the error/flaw/glitch is still there..

I appreciate any help. 

[Renato27]

Hi, 

I am also experiencing issues with the latest Intel Audio Driver. 

May I ask, have you tried performing System Component test? 

If you haven't I would recommend running audio portion of the test  and testing it both with speakers and headphones. 

Note: To access the System components test you need to keep pressing F2 when you computer is turning on

There you should be able to find something like this:

System Components Test -> Audio - > Speakers

If you hear the sound correctly most likely it is a software issue 

In that case I would recommend trying previous versions of the driver to see if the problem persists. 

Kind Regard, Renato. 

DISCLAIMER 

I AM NOT AN HP EMPLOYEE 

[EE_1970]

Thanks for the suggestion. 

System components -> test -> audio passed

I will try previous versions of the driver. 

[EE_1970]

The problem is HP sure run. When i disable this. the sounds is OK.

See also: https://h30434.www3.hp.com/t5/Notebook-Audio/Cracking-sound-ZBook-Studio-G5/m-p/6959680#M98673

[Renato27]

Thanks for the update.

My laptop is currently at the service center so I will let them know about this issue.

Hopefully this also resolves the issue for me. 

Big thanks for figuring this out. 

Also they are in contact with HP directly so they should be able to pass along the information regarding this, which hopefully will result in them updating HP Sure Run