Audio always max volume on speakers

[TehZamb]

Hello,

I have an audio issue with my laptop (Pavilion 15-cw1008nl).

Whenever I play something through the laptop speakers, audio is always maxed out. I literally can't lower the volume of the speakers. Even if I lower it to 1% it will always play at max volume.

I'm running Windows 11 Home 22H2 (OS Build 22621.963) and Realtek High Definition Audio driver v6.0.9403.1 (driver date 30 Aug 2022).

I guess the problem is related to the Realtek audio driver but I really can't find any updates. 

If I try to search for new audio drivers through the HP Customer Support website, it will not find my OS cause the site is stuck to Windows 10, so it will only display old Windows 10 drivers.

I hope someone can help me

[Anand_Andy · Accepted solution]

Hi @TehZamb,

Welcome to the HP Support Community

I understand you are facing an audio-related issue with your HP product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the PC?

While you respond to that please try the below steps:

Update the BIOS, & Audio drivers:

• Here's the link to download and install the above updates: Click here

While you respond to that, here's what you need to do:

Step 1: Right-click on the Start button in the taskbar area and then click Device Manager to open the same.

Step 2: In the Device Manager, expand Sound, video, and game controllers.

Step 3: You should now see your audio driver's name. Most likely you have Realtek High Definition Audio, Right-click on it and then click Uninstall device option.

Step 4: You will now get the following confirmation dialog. Select Delete the driver software for this device checkbox and then the Yes button when you see the confirmation dialog to go ahead and uninstall the device driver.

Restart your PC once & it should auto-reinstall a working driver.

If the issue with the sound continues, The best way to resolve the issue is by using the HP Support Assistant: 

• Reference Video: How to Resolve Audio Issues Using HP Support Assistant

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Hallmare2022]

Thank you! It worked!!

[Anand_Andy]

@Hallmare2022,

That's great! Happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!