Audio & Mic drivers missing 17-cr0013dx. Download has no installer.

[GeekElite]

Hey all

I have never seen this issue with download drivers before.  But I have a laptop that likely had a Windows driver update for audio that mangled the audio. Missing Microphone driver, Mic wont work. There are 3 different downloads for this model under audio. All simply have, when extracted, multiple folders with driver files but no setup or installer .exe.

Any suggestions on how to get this download to install OR an actual Audio Driver for this model laptop that includes a setup file?

Thanks in advance. 

[Kuroi_Kenshi]

Hi @GeekElite,

Welcome to the HP Support Community!

Thanks for reaching out about your query regarding installing missing audio and microphone drivers for HP Laptop 17-cr0013dx!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Open Device Manager:

• Press the Windows key + X and select Device Manager from the list.

Locate Audio Devices:

• Find your audio device under Sound, video, and game controllers.

Update Driver:

• Right-click on the audio device and select Update Driver.
• Choose Browse my computer for driver software.

Select Driver Files:

• Navigate to the folder where you extracted the driver files.
• Make sure to select the folder containing the .inf file. Windows will automatically detect this file for installation.

Follow Prompts:

• Follow the on-screen instructions to complete the driver installation.

Repeat for Microphone:

• If the microphone is separate, repeat the process under Audio inputs and outputs or Sound, video and game controllers to ensure all relevant drivers are updated.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,