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‎10-11-2018 03:42 PM - edited ‎10-11-2018 03:44 PM

HP Recommended
Product: HP 250 g6
Operating System: Microsoft Windows 10 (64-bit)

Hi guys!

Today when I turned on my laptop "no audio device is installed" message displayed and mute button wasn't lighting up. After searching on the internet, I found some Realtek audio drivers Here and installed these ones "Realtek High-Definition (HD) Audio Driver - Broadwell", "Realtek High-Definition (HD) Audio Driver " and "Realtek High-Definition (HD) Audio Driver - Apollo Lake". 

I checked device manager there is a driver named "Realtek High Definition Audio(SST)". Everything seemed fine but the mute button still isn't working and audio is not like before. Ever so I set the volume 100% it isn't loud like before I bearly hear audio. 

 

I really don't know much about computers and how to add/remove drivers, so I would be appreciated if someone helps me.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-12-2018 11:19 AM

HP Recommended

@radca

 

Try this.

 

https://support.hp.com/us-en/document/c06166393

 

REO

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3 REPLIES 3

‎10-12-2018 11:19 AM

HP Recommended

@radca

 

Try this.

 

https://support.hp.com/us-en/document/c06166393

 

REO

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‎10-13-2018 05:18 AM

HP Recommended

The problem was solved, everything seems okay.  Thank you very much for your help.

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‎10-13-2018 07:13 AM

HP Recommended

Your very welcome @radca

 

REO

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