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‎02-26-2017 08:51 PM

HP Recommended
Product: HP Notebook - 15-bn070wm
Operating System: Microsoft Windows 10 (32-bit)
After a while using my laptop (a couple of hours) the audio and video start playing in slow motion. This happened to me while I was watching YouTube videos. Also sometimes some buttons are delayed like the volume and the brightness button. I would like to know if it is something that can be fixed and also if it would be covered by the warranty.
2 people had the same question
2 REPLIES 2

‎02-26-2017 09:23 PM - last edited on ‎03-16-2017 04:14 PM by HP Administrator

HP Recommended

Hi,

 

It is avery nice machine from outside:

 

   http://www8.hp.com/h20195/v2/GetPDF.aspx/c05217287.pdf

 

But it is not designed for CPU and GPU intensive works (such as watching videos) therefore after a while, machine will get hot and heat, heat, heat will slow it down.  Note: you won't be able to upgrade both.

 

Please keep it cooler using few suggestions

 

   http://news.yahoo.com/blogs/technology-blog/keep-laptop-cool-172740363.html
   http://support.hp.com/us-en/document/c01657439

 

Regards.

BH
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‎02-26-2017 10:13 PM

HP Recommended

Hi,
  Try to update graphics driver and bios. Hope it may solve your problem.

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