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terrell2000 Student
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HP Recommended

Audio control not working properly!

Microsoft Windows 10 (64-bit)

I wasn't a big fan of the audio quality on this laptop, so I initially tossed it aside for a while and continued using my older PC computer for the sound quality. That laptop completely stopped working as of late, and I'm now using my current windows 10 64-bit, and it works well. The touch screen is fun to toggle with; I like the ability to manipulate the sound via HP Audio Switch, and I'll play around with audio control to get the sound where I want it; however, I've noticed a major problem.


I was watching a youtube video earlier today, and I've noticed that the sound has gone to absolute crap: there's no bass and the audio is flat and hollow almost. Also, I've tried going into the audio switch - I am able to do that - I can't, however, access the audio control? EVERY other application works flawlessly except I can't go into this app; I'll click on the audio control, and it'll load for a few seconds and nothing happens! I remember this happening a couple times on my old laptop, but the problem seemed to fix itself within a range of 24 hours to 3 days. 


I've tried looking for alternative solutions, perusing some similar questions on the HP community, yet I don't feel like any of them are exclusive to my problem, so I'm a little weary on reinstalling and installing different software/audio programs that I'm not familiar with. The realtek high definition audio came with the device...maybe there was an update I don't know about that's messing with the audio control app? I don't know what to do. I've tried restarting the computer a few times, I just don't want to do anything without proper guidance, because I really don't want to mess with anything else because everything does truly work well and is running well EXCEPT for the **bleep** audio control! I can't listen to music because the sound is so poor.


WHY did this happen?

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Message 2 of 2
Flag Post
HP Recommended

Audio control not working properly!

Hi! @terrell2000,


Please share the product number of the PC to assist you better.


Try updating the BIOS and audio drivers on the PC to the latest version using HP support assistant and check if it helps.


Refer this article to know more information about using the HP support assistant. Click Here


Try the steps recommended below.


Run Audio Troubleshooter:


  - Launch Troubleshooting by typing and clicking “Troubleshooting” in  

  - Windows search.

  - Click on "Playing Audio".

  - Follow the on-screen instructions.


Right-click the speaker icon in the Taskbar and select 'Playback Devices'.


Left click the default device once to highlight it ( it's usually 'speakers & headphones' ) then click the Properties button.
Click the Enhancements tab and put a tick in the box next to 'Loudness Equalization'.
Click Apply to save the change and then click OK in all remaining windows and see if this has helped at all.


Also, try the steps recommended below:

  • Right-click the sound icon in the taskbar located at the bottom right of the screen and select Playback Devices from the ensuing context menu.
  • Select the current playback device in use and by default, it should be the speakers. Double-click on it to open its properties window.
  • Go to the Advanced section and change the bit rate to either of the following - 24bit/44100 Hz or 24bit/192000Hz - depending on the speaker configuration.

Lastly, try running an audio test from the F2 system diagnostics page to rule out a hardware issue.


Refer this article to know more information about running a system diagnostics test. Click Here


Hope to hear from you soon!

Take Care! 🙂


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