Audio controls stop working in Windows - Hard Reset to fix

[ArGerrit]

With all respect, but HP employees need to stop asking these generic questions. This is a specific hardware/driver issue that needs to be escalated. HP support cannot help with this, as there is no fixed driver yet.

So what needs to be done is:

1) Escalate higher up and make sure this is is escalated with AMD and possibly Microsoft (to get the driver ASAP in Windows Update)

2) If that is in progress, just report here that is already being done, so we know the issue is acknowledged.

The number (2) is important, as else I'll and many others will probably returning the laptop soon. Asking us to contact support to go through sessions where they reinstall zoom or check settings etc won't work, and only suggests this has not been communciated inside your support teams yet as a known issue.

Better to day it is escalated by there is no solution yet then to keep us in the dark whether HP even realizes there is an issue.

[Echo_Lake]

@ArGerrit

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[PeteWalker74]

I plan on calling HP support later today, but once again my daughter had this freezing and loud sound emitting from the laptop while she was using Google Meet. Has there been any progress on this issue in the last month? Has anyone had this issue fixed after contacting HP support?

I have all the latest BIOS, driver, etc. versions - all updates from the HP support utility and Windows Update are installed.

Thank you all very much!