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Kyle-Maher
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Audio crackling and poor performance

HP Recommended
Hp 15-da0594sa
Microsoft Windows 10 (64-bit)

Purchased this laptop 2 weeks ago and since I bought it I've been experiencing numerous problems such as,  When playing any audio even the windows start-up sound the speakers crackle as a poor quality speaker would and the overall performance of the laptop is very poor for minimal tasks like opening a browser. 

 

Any ideas on a fix or solution would be greatly appreciated. 

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Jeet_singh
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Message 2 of 2
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@Kyle-Maher,

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

 

I understand you having issues with audio crackling and slow performance on your brand new laptop performance issues with your PC.

 

Don't worry I'll try to help you out.

 

Have you ensured all the updates have been installed on your PC.

 

Did you make any hardware or software changes on your PC?

 

Splendid analysis and remarkable patience shown. It is immensely appreciated.

 

By not wasting much of your time, try the steps recommended below and check if it helps.

 

Let's start off by performing a Hard Reset -

 

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Press and hold down the power button for 15 to 20 seconds. 
4) Plug-in the Adapter. 
5) Try to turn on the computer. 

 

Next thing, I would suggest here is to Run Windows Updates troubleshooter -

 

Download and install the troubleshooter from this link.

 

Now try to perform Windows Updates - 

 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

If the issue still persists, I would suggest here is to update the Bios on your computer from  HP Support Assistant Updates - 

 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.
 

Also, I would suggest you enable Fast Start-Up on the system and check if it helps. To do this, follow the steps below.
1. Open Control Panel and go to Power Options.
2. Click/tap on the Choose what the power buttons do link on the left side.
3. Click/tap on the Change settings that are currently unavailable link at the top.
4. If prompted by UAC, then click/tap on Yes. 
5. Ensure that Turn on Fast Startup is checked.
6. Restart the computer.

 

If the issue still persists after trying out the steps try the steps recommended below.

 

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

 

For more details, please follow this link: HP PCs - Computer Is Slow (Windows)

 

Refer this article to further troubleshoot lock up or freezing issues with PC. Click Here

 

Regarding the audio issue, I would suggest here is to uninstall the audio drivers from device manager: 

 

Let's start off by uninstalling the audio drivers from device manager: 

 

Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

Then check the box delete the software for this device.

 

If the issue still persists try running a system diagnostics test on your PC and check if the hardware on your laptop is functioning correctly.

 

Refer this article to know more information about running system diagnostics on your PC. Click Here

 

If the solution provided worked for you, please mark an accepted solution for this post.

 

Hope this helps!

Have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

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