Audio crackling in Windows 11 because of Wifi adaptor.

[Saphelion]

I just bought this notebook 5 days ago. I'm a musician and a producer so I need the audio to be perfect. I noticed that the audio was crackling and popping, I went ahead and formated the notebook two times. Tried out old a new drivers for Realtek and more. Then I gave up and just plugged my Scarlett 4i4 because I work with that interface, audio was still crackling and popping. Finally, after a lot of troubleshooting I discovered that if I turn off the WIFI adaptor, the problem goes away for good. I tried using a cable to go direct, but same thing happens. The only way my audio works 100% without interrumption is if I turn off the Wifi. 

How can I fix this? Is this an HP drivers issue with Windows 11 or is it a Windows 11 issue?

PS: I did not have this issue with my Lenovo Legion 5.

[Nal_NR]

Hi @Saphelion,

Welcome to the HP Support Community

I understand you are facing an audio-related issue with your HP product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the PC?

While you respond to that please try the below steps:

Update the BIOS, & Audio drivers:

• Here's the link to download and install the above updates: Click here

While you respond to that, here's what you need to do:

Step 1: Right-click on the Start button in the taskbar area and then click Device Manager to open the same.

Step 2: In the Device Manager, expand Sound, video, and game controllers.

Step 3: You should now see your audio driver's name. Most likely you have Realtek High Definition Audio, Right-click on it and then click Uninstall device option.

Step 4: You will now get the following confirmation dialog. Select Delete the driver software for this device checkbox and then the Yes button when you see the confirmation dialog to go ahead and uninstall the device driver.

Restart your PC once & it should auto-reinstall a working driver.

If the issue with the sound continues, The best way to resolve the issue is by using the HP Support Assistant: 

• Reference Video: How to Resolve Audio Issues Using HP Support Assistant

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Saphelion,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @Saphelion

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.