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KumaYep
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Audio craclking

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HP Pavilion Power Laptop 15-cb0xx
Microsoft Windows 10 (64-bit)

Hello everyone, i'm italian so forgive me for my bad english! 

I tried to talk with assistance here in italy but nothing usefull for me.

I have some problem with Realtek Audio Driver and High Definition Audio!

When i install Realtek Audio Driver there is a crackling sound come from my speaker! Even if i use my earphones it comes from my speaker! 


Well, i tried to disinstall this drivers so i installed the High Definition Audio!

When i install High Definition Audio there's not the problem of the craclking sound, there is a lower quality of the audio but nothing important. But when i use earphones, each type (new or old), there is a problem only on the LEFT earphone! There is a distortion sound.


I did:
• Upgrade BIOS

• Re-install drivers

• Update drivers

• PC factory reset

• Used HP support assistant

• Downloaded old Realtek audio driver 

• Made test of hardwer with HP Diagnostic

• Check driver with HP support assistant

• Check driver in HP site with my model

 

but nothing worked. Please help me, i don't know what i need to do for adjust my PC! It's new but there is this problem. 

3 REPLIES 3
Echo_Lake
HP Support Agent
HP Support Agent
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@KumaYep

Thank you for posting on the HP Support Community.

 

I have a few troubleshooting steps we could try to fix the issue: (note: you can skip the troubleshooting steps that you've performed already)

Let's perform Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant:

  1. To https://support.hp.com/doc-images/932/c05040382.jpg.HP Support Assistant, double-click the HP Support Assistant icon open
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Use the troubleshooting tool in Windows

The audio troubleshooting tool in Windows can automatically fix common audio recording and audio playback problems with your computer. Run the troubleshooting tool using the following steps:

  • In Windows, type find and fix audio into Search, or right-click the speaker icon https://hp.dezide.com/data/pictures/hp-external/web_author/guid-a7774d00-7a27-4b96-ab1c-b2f8a7083ba0-low_86905_en.jpg in the taskbar and select Troubleshoot sound problems.
  • Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.
  • Click Next.
  • Select the device you want to troubleshoot and click Next.
  • Wait while the troubleshooter detects problems and makes changes (or prompts you to make changes).
  • When the troubleshooter is done, the Troubleshooting has completed page is displayed, listing any problems found and what changes were made to the computer.
  • Click Close.
  • If a recommended action is displayed, select Apply this fix.

Restoring the audio driver in HP Recovery Manager:

  1. In Windows, search for and open Recovery Manager.
  2. Click Reinstall drivers and/or applications.
  3. Select the audio driver in the list, and then click Install.
  4. Wait for the driver to reinstall. When the installation is complete, click OK.
  5. Close HP Recovery Manager and then restart your computer.
  6. Test for sound. If the audio problem persists after reinstalling the driver, try updating the driver using Device Manager.

Updating the audio driver using Device Manager:

Make sure the audio device is enabled and then update the audio driver using Device Manager as follows:

  1. In Windows, search for and open Device Manager.
  2. Double-click Sound, video and game controllers.
  3. If a sound device is listed with a down arrow, the device is disabled. Right-click the sound device name and select Enable to re-enable the device.
  4. With the sound device enabled, right-click the sound device and select Update Driver Software.
  5. Click Search automatically for updated driver software.
  6. Windows checks for and installs any updated drivers found. The window displays whether the computer already has the latest available driver or if Windows was able to successfully update the audio driver.
  7. If a window opens asking you to restart the computer, restart the computer.
  8. Test for sound. If the audio problem persists after updating the driver, continue to the next step.

If you completed these steps and the latest driver was already installed, use the following steps to uninstall and then reinstall the driver:

  1. In Windows, search for and open Device Manager.
  2. Double-click Sound, video and game controllers.
  3. Right-click the sound device and select Uninstall.
  4. Restart the computer to reinstall the driver.
  5. Test for sound.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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KumaYep
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Thanks a lot fr your help! I really appreciate that. 

I tried (again) every step, every passage and actually there is installed the driver:

Realtek High Definition Audio Ver. 6.0.1.8554

 

But the problem is actually present. The sound craclking some time, like something elettronic or i don't know what. I see that this problem is common but when i install High Definition Audio i lose a lot of quality on audio AND there is a craclking sound on my left earphone (new or old one) when i use it. 

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Echo_Lake
HP Support Agent
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@KumaYep
 

I appreciate your efforts to try and resolve the issue. As you've performed relevant troubleshooting steps and the issue persists, I would request you to contact our Support and our Support Engineers should be able to check the available service options for your laptop.

HP Support can be reached by clicking on the following link:

  • Click on this link – www.hp.com/contacthp/
  • Select the product type.
  • Enter the serial number of your device or select let HP detect your product option.
  • Select the country from the drop-down.
  • You should see the HP support number or Chat option listed

Please feel free to contact us here anytime you need any further assistance.

ECHO_LAKE
I am an HP Employee

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