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- HP Community
- Notebooks
- Notebook Audio
- Audio delay of about 2 seconds (only with headphones)

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12-10-2018 11:03 AM
A fix I found from another thread that's been working so far is to install the Microsoft HD sound driver. This might not work on all computers. To do this, right click on the speaker icon in the bottom right corner of the screen and click on the "Troubleshoot sound problems" option. Go through the troubleshooter and keep selecting the option that says the quality sounds bad until it asks you if you want to install the Microsoft HD sound driver. I tried it a few minutes ago and I haven't noticed the issue after testing it multiple times.
03-31-2019 09:35 PM
Just to add my two cents here. Same problem, HP Envy. Nothing worked, even the registry fixes about power. I was reproducing the problem by watching Netflix. If I paused for more than 5 seconds, then restarted, the audio would take 1-2 seconds to kick back in.
What seemed to work for me in my limited testing was unchecking "Allow applications to take exclusive control of this device" in advanced options for the properties of my Speakers/Headphones. Hope this helps someone. I can't confirm the problem is gone but things appear to be working as expected now.
04-03-2019 12:46 PM
Thank you for this thread. I also had this issue.
Quick Background:
I have an HP Envy. While I have had the computer for a while, the issue started (seemingly randomly) a day or so ago.
What FIXED it for me:
I installed Windows Updates that were available, then restarted my computer. To do this, I opened the Start Menu. Then:
- Open Settings.
- Click on Update & Security.
- Click on Windows Update.
Click the Check for updates button. (Note for me this did not say 'Check for updates', rather they updates that were ready were already listed and I just clicked a button run the updates.)
04-03-2019 12:58 PM
The issue is back! Sorry for any false hope.
The delay was gone from browser videos and videos from my computer. Then, after a few minutes, the issue returned.
I tried restarting my computer again to see if the restart after the Windows Update was the temporary solution. Upon restart, the delay was removed (initially) from videos on my computer. However, this time the delay was already occuring on browser videos. After a few minutes, it also returned to my computer-saved videos.
05-01-2019 05:36 AM
I am also using a HP laptop (Pavilion) and I am also experiencing this audio delay issue. It is getting quite frustrating that I have to rewind the video/audio every time after not playing something for 30 seconds. It would be nice to know when there will be a permanent fix to this problem of the audio delay of ~3 seconds
07-21-2019 03:44 AM
I installed the latest windows update - latest big one and all issues went away since it installed different drivers. It was fine until a new update from HP came out and I installed it. The issue came back. Its the driver from HP. Its bugged. Not gonna install another driver from them until this is resolved.
08-09-2019 12:00 PM - edited 08-09-2019 12:01 PM
@Luki1412
I don't have a HP specific audio driver, I only have these (the upper 2 are from my Bluetooth headphone, which I prefer because there's no 2 seconds silence, except when the battery is dead and I have to use the audio jack)