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Audio device could not be found

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HP Envy

My HP Envy randomly shut down and when I turned it back on, the sound and microphone would not work. It says "A Conexant audio device could not be found. The application will now exit". I have downloaded the audio driver that was posted on another thread with this same error, but it did not work. I have also tried updating the driver and it said it has the most current version. HELP! My son needs to use the sound and mic for his online schooling. 

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HP Support Agent
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Welcome to the HP Support Community!


I assure you I will try my best to get this sorted.


In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.


  • What is the product number of your computer?
  • What is the operating system you are using?
  • Have you made any software or hardware changes on the computer? 

Look forward to hearing from you and you have a great day!


Take care.



I am an HP Employee

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