Audio devices not found, and two other problems!

[Myrtar]

I appreciate any help. I'll start with the original headache:

My computer crashed and when it restarted it says I now have no audio devices installed. I checked for updates , I scanned the system, everything is fine except for the fan (which I know already). It emits sound when I do the system test. Also, earbuds don't give sound when connected to Bluetooth. I tried https://h30434.www3.hp.com/t5/Desktop-Audio/No-audio-device-installed-no-audio-devices-shown-in-devi...

2nd headache: After I tried installing updated drivers from hp website I have a message that pops up every time I restart .

"A driver cannot load on this device    Driver:AMDRyzenMasterDriver.sys". I follow the learn more option, restart the computer, and there is no change.

3rd headache: After checking for device updates it shows an update for firmware (HP Inc. - Firmware - 15.20.0.0). It does not allow me to download and install or get rid of it.

[Raj2111]

Hi @Myrtar 

Welcome to the HP support community.

I understand that you are facing an issue with your HP device, I am glad to assist you today.
 

Please try updating the bios and firmware using this link.

https://support.hp.com/us-en/drivers/hp-pavilion-gaming-15-ec0000-laptop-pc-series/model/30012797?sk...

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[Myrtar]

I have since reset my computer to factory settings and this resolved my issues. I needed my audio asap. I appreciate you reaching out. There were just several problems, I found this would be the best way. I don't know how to remove post, but if this can be used for someone else to resolve their issue that would be great!

[Raj2111]

Hi @Myrtar ,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care and have a great day ahead!

Raj

HP Support