Audio distortion when power lead connected

[TVRChimp]

• Product Description: HP Pavilion - 14-ce3600na
• Internal Reference Number:
• Case Subject: When using ZOOM the sound is distorted when I plug in the power supply. Working from battery works fine. Headphones give the same sound issue. I've run power and sound diagnostics and found no issues

[The_Fossette · Accepted solution]

@TVRChimp

I reviewed your post and I understand that you are facing issues with the audio when on Zoom calls with the charger connected.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS from the below link and check if it helps.

https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108761.exe

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[TVRChimp]

Thanks that seems to have fixed it. No sound issues on out Zoom call last night with the mains cable attached 👍👍👍

[The_Fossette]

@TVRChimp

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

Cheers!