• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Pavilion 14-ce3600na
Microsoft Windows 10 (64-bit)
  • Product Description: HP Pavilion - 14-ce3600na
  • Internal Reference Number:
  • Case Subject: When using ZOOM the sound is distorted when I plug in the power supply. Working from battery works fine. Headphones give the same sound issue. I've run power and sound diagnostics and found no issues
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@TVRChimp

 

I reviewed your post and I understand that you are facing issues with the audio when on Zoom calls with the charger connected.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108761.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@TVRChimp

 

I reviewed your post and I understand that you are facing issues with the audio when on Zoom calls with the charger connected.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108761.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

HP Recommended

Thanks that seems to have fixed it. No sound issues on out Zoom call last night with the mains cable attached 👍👍👍

HP Recommended

@TVRChimp

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.