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TVRChimp
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Message 1 of 4
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Solved!

Audio distortion when power lead connected

HP Recommended
Pavilion 14-ce3600na
Microsoft Windows 10 (64-bit)
  • Product Description: HP Pavilion - 14-ce3600na
  • Internal Reference Number:
  • Case Subject: When using ZOOM the sound is distorted when I plug in the power supply. Working from battery works fine. Headphones give the same sound issue. I've run power and sound diagnostics and found no issues
1 ACCEPTED SOLUTION

Accepted Solutions
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 2 of 4
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@TVRChimp

 

I reviewed your post and I understand that you are facing issues with the audio when on Zoom calls with the charger connected.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108761.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

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3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 2 of 4
Flag Post
HP Recommended

@TVRChimp

 

I reviewed your post and I understand that you are facing issues with the audio when on Zoom calls with the charger connected.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108761.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
TVRChimp
Author
New member
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Message 3 of 4
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Thanks that seems to have fixed it. No sound issues on out Zoom call last night with the mains cable attached 👍👍👍

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 4 of 4
Flag Post
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@TVRChimp

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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