cancel
Showing results for 
Search instead for 
Did you mean: 
New member
2 1 0 0
Message 1 of 4
160
Flag Post

Solved!

Audio distortion when power lead connected

HP Recommended
Pavilion 14-ce3600na
Microsoft Windows 10 (64-bit)
  • Product Description: HP Pavilion - 14-ce3600na
  • Internal Reference Number:
  • Case Subject: When using ZOOM the sound is distorted when I plug in the power supply. Working from battery works fine. Headphones give the same sound issue. I've run power and sound diagnostics and found no issues
3 REPLIES 3
HP Support Agent
HP Support Agent
27,931 27,916 1,852 2,489
Message 2 of 4
Flag Post
HP Recommended

@TVRChimp

 

I reviewed your post and I understand that you are facing issues with the audio when on Zoom calls with the charger connected.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108761.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks that seems to have fixed it. No sound issues on out Zoom call last night with the mains cable attached 👍👍👍

Reply
0 Kudos
HP Support Agent
HP Support Agent
27,931 27,916 1,852 2,489
Message 4 of 4
Flag Post
HP Recommended

@TVRChimp

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation