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Audio distorts after pausing a video

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Microsoft Windows 10 (64-bit)

Whenever I pause a video (in any media player) after resuming playback, the audio is very distorted.

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Message 2 of 6
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HP Recommended

Hey Camper,


Good news:  This is not a mechanical issue.  The driver from Microsoft does resolve the problem for most of the models affected.  You can update the driver in device manager.


Bad news: If the updated driver doesn't resolve the issue, you will need to wait until the next driver is available from HP.  


Make sure the audio device is enabled and then update the audio driver using Device Manager as follows:
  1. In Windows, search for and open Device Manager.
  2. Double-click Sound, video and game controllers.
  3. If a sound device is listed with a down arrow , the device is disabled. Right-click the sound device name and select Enable to re-enable the device.
    Figure : Enabling a disabled sound device
    Enabling a disabled sound device
  4. With the sound device enabled, right-click the sound device and select Update Driver Software.
    Figure : Update Driver Software selection in Device Manager
    Update Driver Software selection in Device Manager
  5. Click Search automatically for updated driver software.
    Figure : How do you want to search for driver software
    How do you want to search for driver software
  6. Windows checks for and installs any updated drivers found. The window displays whether the computer already has the latest available driver or if Windows was able to successfully update the audio driver.


I am an HP employee.
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Message 3 of 6
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HP Recommended

your laptop should have Realtek High Defination Audio not IDT audio

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Hello to Mr. wes_notebooks!!!

Hi, I'm Nick-011
With your colleagues I've not been able to find a solution for
My problem, it seems to me indifferent,
and that is not exactly the most professional,could you look my
post, and problem case, ant try to somehow solve this.

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Message 5 of 6
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HP Recommended

I have same issue, no sounds after pausing playback for 2-3 seconds. Conexant audio with B&O Elitebook 850 G5

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HP Recommended


Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
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• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
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Thank you

I work on behalf of HP
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