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‎10-12-2018 10:16 AM

HP Recommended
Product: HP 15-bs190nd
Operating System: Microsoft Windows 10 (64-bit)

Audio doenst work anymore after a software updater. I've rebooted my laptop to factory settings but it didn't helped.

 

The intel high definition gives a code 28 error. (no driver) 

 

The intel smart sound technologie EOD gives a code 10 error. (cant start up)

 

pc.PNG

 

 

Can somebody help with this?

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-12-2018 10:48 AM

HP Recommended

Hi:

 

See if this recent document from HP is of help to you...

 

https://support.hp.com/us-en/document/c06166393

View solution in original post

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3 REPLIES 3

‎10-12-2018 10:48 AM

HP Recommended

Hi:

 

See if this recent document from HP is of help to you...

 

https://support.hp.com/us-en/document/c06166393

Was this reply helpful? Yes No

‎10-12-2018 11:58 AM

HP Recommended

Thank you! My sound is back! I've used the 'No sound from the speakers after updating' part of the link you send me.

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‎10-12-2018 12:01 PM

HP Recommended

You're very welcome.

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