Audio does not increase or decrease its stays on one sound level is either 100% or 0% doesn't change

[vivekmahadik]

Hello,

I have been constantly trying to reach one of your support teams via Whatsapp support. It has been 3 days now and no one is replying.

Yesterday, one  HP colleague replied and took some details from me, asked me to share my issue via image. I did that, later on he /she vanished. 

Now, since this date I am trying to contact the hp support team but no one is replying.

I want to know if anyone will repair my laptop.

I have been facing Audio issues for a long time now, i have sent my laptop 2 times to the HP centre and every time they reboot the laptop and send me back.

After sending the laptop an essential update occurs and again my audio issue becomes the same way as it is...

I need my sound as I have to work on videos and editing audios. If I cannot set the volume up or down then its worthless. 

I am constantly asking the HP repair team to fix it or replace the laptop as its not my fault its software or hardware fault, which even HP is not able to fix. 

My Laptop Still in warranty and they does not want to replace it as they know they cannot fix it

One intresting thing is it only happens when its updated by essential Windows update, which starts on its own. The moment I reset the PC it updates and sounds goes off.

Can anyone help me here.

[ub6424]

Hello @vivekmahadik 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we focus on the <audio> problem ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Audio inputs and outputs>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[vivekmahadik]

Hello, 

Thanks for replying, i am sending screenshot as requested. 

please if you can find any solution will be great.

According to Microsoft Team they said its manufacturing fault, According to HP support they said its software fault.. 

Not sure whom to listen.

[ub6424]

Hello @vivekmahadik 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Start Windows <device manager>

- Right click and uninstall devices with "attempt to remove driver" ticked !

(3) Download and install

AMD High-Definition Graphics Driver

30.0.13044.0 Rev.D

755.6 MB

Apr 11, 2022

Download

Realtek High-Definition (HD) Audio Driver

6.0.9381.1 Rev.D

88.4 MB

Jul 29, 2022

Download

(4) Restart Windows and test <audio>

(5) Please report back

[vivekmahadik]

Hello ,

Thanks for replying. 

I tried all the configuration, suggested.

Similar thing happened when HP support team via Whatsaap, all the live agents tried their own way to reset the whole system. 

Inbetween Hp has taken my laptop for repair 2 times, all they have done is installed OS again.

After, I received the laptop and finishing all the initial installation. 

After 1 day all windows updates started and screwed the system, again I was at square one.

I asked Microsoft to check the system as Hp is blaming software issue. 

Microsoft dealt as well online and they confirmed that its manufacturing issue.

Hp is not ready to accept the fact and not replacing my laptop which is still in warranty.

[Rainbow23]

Hi @vivekmahadik,

Welcome to the HP Support Community. 

This issue might require one on one interaction to fix it.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!