Audio driver keeps cutting out

[CJen31]

Pavilion model:14-ce0593sa prodid:4XY62EA#ABU

I have been having problems all week with the sound on my laptop cutting out. I paused a video lecture to take notes, when I pressed play there was no sound. I closed the video, reopened and still no sound. I closed it again, checked my speaker settings and there is no audio output or input available and no audio drivers installed. HP support tried to troubleshoot audio no success, laptop ended up freezing then working really slow. I turned the laptop off and it kept turning itself back on, so let the battery run out. Turned it back on and everything was working perfectly for 2-3hrs then the audio driver stopped again, no sound. Tried to restart the laptop and it came up with a blue screen telling me there is an error, I followed hp advice and tried to uninstall the latest updates to my laptop, it worked and sound was going but the video froze and instantly no audio driver again. I don’t know what to do now 

[praveenbv]

Hi@CJen31, Welcome to the HP Support Community!

Request you to follow the below troubleshooting steps Audio issue 

To resolve this issue, download and install the SoftPaq or update the audio driver in Device Manager.

Option 1: Download and install the SoftPaq to update the audio driver:

Let's start off by updating the Bios, Chipset, and graphics card drivers on your PC from our HP support website, using this link.

Realtek High-Definition (HD) Audio Driver

Option 2: Update the audio driver in Device Manager

1. Open Device Manager.
2. Expand Sound video and game controllers.
3. Right-click on Realtek Audio Device.
4. Select Update Driver Software.
5. Select Search automatically for updated driver software.
6. Follow the on-screen instructions to download and install the driver.

Hope this helps! Keep me posted. 

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