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‎10-15-2020 06:52 AM

HP Recommended
Product: OMEN by HP - 15-ce003nj
Operating System: Microsoft Windows 10 (64-bit)

Hey there!

After installing the latest windows update a few months back - my audio stopped working completely.

I'm sure the reason for that was the windows updates since every time I reverted them - the audio worked again.

I got sick from always denying the updates  so I decided to update to the latest windows version and figure out the problem with the sound.

Any suggestions?

Already tried installing the latest Driver-Audio [Realtek High-Definition (HD) Audio Driver (Windows 10 v1909] but got an error message saying "No driver was supported in this package."
Right now I don't have any audio-driver installed (I think) - I've got the red X on the speaker icon in the bottom right corner.
Thanks ahead for any help!
Barak

1 person had the same question
1 REPLY 1

‎10-18-2020 02:02 PM

HP Recommended

@Barak_Su

 

I reviewed your post and I understand that the audio driver is not working after upgrading the Windows to the latest version.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you download and install the audio driver from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104173.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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