Audio drivers Windows 11 do not work

[Duane16]

HP ENVY x360 Convertible 15-ds1xxx speakers and mics worked great.  Upgraded to Windows 11 and worked for a while, but no sound or mic.  Bluetooth sound works OK.  YouTube and Zoom will fail since they cannot find sound drivers.  I go to settings, audio and it cannot find devices, but when I go to device manager they are there.  Went to devices and reinstalled and worked for a day, but new updates killed it again.

How can I find Realtech speaker and the right mic drivers that work??

[Paul_Tikkanen]

Hi:

I have two suggestions for you to try...

1. See if this W11 Realtek audio driver works on your model...

6.0.9180.1 

https://ftp.hp.com/pub/softpaq/sp123501-124000/sp123560.exe 

2. If the above driver doesn't work, but you can do whatever you did to get the sound to work right on W11, run the Hide Windows update utility that I zipped up and attached below, and hopefully it will find the pending updates messing up the audio, and you can check the box(es) to prevent the unwanted updates from showing up and installing.

[Duane16]

Thanks for the quick response.  I have tried both and neither helped.  I tried a rollback on the drivers and both are still on 6/5/21.

[Paul_Tikkanen]

You're very welcome.

The microphone driver is actually installed by the AMD graphics driver, believe it or not.

Since HP has not posted any W11 drivers to your notebook's support page yet, the only suggestion I can offer for the microphone driver is to use the AMD automated detect tool from the link below, have it reset your graphics adapter and then it will install the latest W11 drivers for it.  If you want to let it install the chipset drivers too, that would be fine.

AMD Drivers and Support for Radeon, Radeon Pro, FirePro, APU, CPU, Ryzen, desktops, laptops