Audio drivers not working after update

[Hantar]

Hi,

After installing all updates, the sound is not working. It shows the "no audio device error installed" yet when I try to install drivers it shows the Realtek High-Definition (HD) Audio Driver is already installed. I also tried the web to auto detect the required drivers, but it shows I have all the required drivers.

Kindly assist.

Kind Regards,

[Deep_World]

Hi @Hantar,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I Understand your concern about  audio issue, don’t worry let me help you with this.

To better understand the issue, could you please provide a few more details?

• The exact model of your HP device.
• The version of Windows you’re currently running (for example, Windows 11 23H2).
• Whether the issue started immediately after the update or only after a restart.

In the meantime, here are a few troubleshooting steps you can try:

1. Check Device Manager
   • Press Windows + X → select Device Manager.
   • Expand Sound, video and game controllers.
   • If you see Realtek HD Audio with a warning icon, right-click and choose Uninstall device, then restart your PC. Windows should reinstall the driver automatically.
2. Run Windows Troubleshooter
   • Go to Settings → System → Troubleshoot → Other troubleshooters.
   • Run the Playing Audio troubleshooter and follow the prompts.
3. Verify Audio Services
   • Press Windows + R, type services.msc, and hit Enter.
   • Ensure Windows Audio and Windows Audio Endpoint Builder are running. If not, right-click and select Start.
4. Check Output Device

• Right-click the speaker icon in the taskbar → select Sound settings.
• Confirm the correct output device (speakers/headphones) is selected

I hope this helps.